FAQ

About the service

We are a corporate services firm staffed by qualified and experienced practicing professionals. Our technology integrates with various in-house and externally built accounting tools such as Xero.
If you're looking to outsource routine Accounting and Tax services in the most cost effective and user friendly way possible, this is your complete online solution.
Yes! We have direct feeds from DBS, UOB and HSBC courtesy of Xero.
If you bank another institution there are some other workarounds, such as using a service called Yodlee, that we can help you with. We'll let you know what your options are as you add new bank accounts in our application.
No, we take care of all of that. Your payment to us is inclusive of any 3rd party tools we use now or into the future.
Absolutely, and we encourage you to do so. In fact, we've built a technological framework around our services in the hope that gives you more time to call us up to talk about interesting business topics. And if there is anything that we can't answer we Partner with Public Accountants for those very unique needs.
We take care that of that for you if you decide to join us a client following your free trial. We currently support migrations from QuickBooks Online, and others coming on line soon.

Billing

Once the free trial finishes and if you decide to continue our service, you can provide us your credit card details and we will automatically bill you monthly as per your plan with us.
It will be sad to see you go, but you can suspend or cancel the service at any time. The service will cease at the end of the current billing month.
We simply change the billing over to you from us, and away you go, its all yours to pay for and control as you like.

Privacy and Security

Nothing. We never share it and even internally we partition it on least-privliged basis. This means only the Accountant that is assigned to you has standing access.
Your data at-rest (whats sitting in our databases) or in-motion (what is travelling between your browser or mobile and us) is secured with the highest levels of enterprise grade encryption (the same as your online banking). Furthermore we operate a highly redundant infrastructure service to get you back up and running virtually instantaneously in the unlikely event there is an interruption at our primary data centres. If you'd like any further information on our security posture (we are happy to provide all the technical specifications), please drop us a note at [email protected].

Staffing

Sunny Singapore. We hire locally, all our work is done in-house and we're proud of that.